Online enquiry management for smarter companies

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Converting your incoming enquiries into confirmed bookings needs careful planning and articulation. A smarter enquiry management system lets you maximize your lead to booking conversion ratio. The cloud platform enables you to oversee and manage different operations such as lead acquisition, lead evaluation, lead assignment etc. In the end, it enables you to turn more incoming leads into golden.

INTEGRATE YOUR BOOKING CHANNELS

Increase your incoming bookings by leveraging the present online online-offline hospitality ecosystem. Kapture CRM combines multiple communication channels in a single dashboard. This includes messages from email, telephone, online travel agents (OTAs) and travel websites. The inquiry dashboard also creates a better overview of all ongoing processes.

BETTER STREAMLINING TO ENABLE QUICKER CONVERSIONS

Connect, push and streamline different enquiry actions that lead to a customer booking. The lead tracking application helps you establish a sales funnel in real-time. You can view the lead progression in real-time - calls completed, meetings done, rate cards sent etc. This helps you identify particular bottlenecks that could be slowing down your conversion rates.

PRIORITIZE ENQUIRY RESPONSE (N)

Make sure that you distinguish between potential customers and casual inquiries! The cloud-based CRM collects inquiries from guests, tour operators and corporate in a single dashboard. This allows you to readily identify your existing customers and prioritize the actual opportunity. You can also divide inquiries between team members as per their revenue potential.
Kapture Hotels Enquiry Management
ENQUIRY MANAGEMENT SOFTWARE : KAPTURE CRM

AUTOMATED ENQUIRY ASSIGNMENT AND RE-ASSIGNMENT

Manage all guests, tour operators and corporate bookings in a unified dashboard. This allows you to prioritize lead value between various prospects. Based on this data, you can start assigning the enquiries to the respective team members for quicker processing. This system lets you manage enquiries without leaving room to goof up.

APPROVAL MATRIX

In the Kapture CRM 'approval matrix’, each new bookings gets marked as ‘pending approval’. This requires the concerned booking to be approved by the designated management authority. Now, eliminate conflicting interests and misjudgement from your booking protocols.

MANAGE CUSTOMER RESERVATIONS

Integrate various customer contacts such as email, social profiles, phone into a single customer profile. This allows you to receive and store various booking-related customer requests and orders. Make it easier for your operational team to personalizing your guest experiences.

MANAGE YOUR RESERVATION OPERATIONS

As an integrated operational platform, you can view all lead statuses from a single dashboard. It also lets you oversee the exact customer response and knowledge for every particular customer request.