AUTOMATED ENQUIRY ASSIGNMENT AND RE-ASSIGNMENT
Manage all guests, tour operators and corporate bookings in a unified dashboard. This allows you to prioritize lead value between various prospects. Based on this data, you can start assigning the enquiries to the respective team members for quicker processing. This system lets you manage enquiries without leaving room to goof up.
In the Kapture CRM 'approval matrix’, each new bookings gets marked as ‘pending approval’. This requires the concerned booking to be approved by the designated management authority. Now, eliminate conflicting interests and misjudgement from your booking protocols.
MANAGE CUSTOMER RESERVATIONS
Integrate various customer contacts such as email, social profiles, phone into a single customer profile. This allows you to receive and store various booking-related customer requests and orders. Make it easier for your operational team to personalizing your guest experiences.
MANAGE YOUR RESERVATION OPERATIONS
As an integrated operational platform, you can view all lead statuses from a single dashboard. It also lets you oversee the exact customer response and knowledge for every particular customer request.