Hotel Booking Management System

Cloud-Based Hotel Reservation Software

Overview

Managing multiple bookings is now easy with Kapture’s booking and reservation management. Manage banquet bookings, single and corporate bookings, prevent duplicate bookings, keep a track of customer preferences, booking enquiries from multiple platforms, monitor package performance, centrally view each and every guest booking, and so much more with our Hotel booking management software.

  • Integrate every booking channel on the hotel booking management system.
  • Advanced solution for corporate bookings. From occupancy to preferred meal, manage all hospitality aspects for bulk bookings.
  • Unmatched hotel reservation system to maximise both guest experience as well as revenue.

 lead management dashboard in pune
Omni-Channel Booking
Management

Manage booking from multiple channels like Website, Calls, Emails, Chats, Marketing, Socials, etc. all on a unified dashboard and delight your customers.

Travel Partners (OTA)

Seamlessly integrate with local travel agents and partners and get a comparative view of business from each partner. Powered by deep integrations available with the online hotel management system.

Website Bookings

With easy web integration, funnel all enquiries from website into a single inbox and understand which enquiry form of your website is most popular, which campaign is generating the most enquiries.

Billboards, Print Media
& Expos

Calls generated from billboards & print media can be easily integrated and pulled into a single consolidated inbox with detailed call recordings and status. Track the end-to-end results of your offline marketing initiatives.

Calls & Emails

Pull calls & emails from your sales ids & toll free numbers directly into your inbox and see real-time status of each lead/enquiry. Get seamless integration with your cloud telephony partners.

Social Media

Get your Facebook, Twitter and other social media enquiries at one place to get a macro view of your social media initiatives.

Banquet Bookings

Banquet bookings can be a little difficult to manage. Kapture’s Hotel CRM serves as an ideal solution to this problem. You can manage banquet availability, meal preferences, multiple packages, create and send custom banquet quotes, get instant booking and cancellation notifications, guest accommodation management, generate booking reports, cancellation reports, seating plan, etc. You can even set the start and end date including event start and end time to manage guests easily.

 lead management dashboard in pune

Group & Corporate Bookings

Manage bulk and corporate bookings, group discounts, corporate room packages and amenities upgrade all through one dashboard. Send custom booking confirmation emails, segregate meal preferences, manage third party corporate packages and group deals. Decide discounts based on users and apply directly from the CRM. You can also enable extra changes for last minute amenities additions are room upgrades and apply them instantly from the CRM.

 lead management dashboard in pune
 lead management dashboard in pune

Reservation Management

Manage corporate bookings vs. single booking and room occupancy to one inbox, stay updated with each guest’s conversation for a hassle-free reservation and support system. Enable room occupancy as available when a cancellation is done for that room.

Duplicate Bookings Prevention

Kapture CRM’s Hotel CRM helps in preventing duplicate bookings and ensures that a booked room doesn’t show up on either on the hotel page or a partner’s website.

 lead management dashboard in pune
 lead management dashboard in pune

Guests 360 on Your Fingertips

Kapture’s contact manager lets you distinguish and profile your guests as individuals, agents or corporate entities and helps identify your high value customers. Have a central database of all your guest information and share guest preferences seamlessly through multiple properties so your guest can have a uniform experience throughout.

Customer Enquiry Management

Align all enquiries from multiple platforms into a unified dashboard. Deeply analyze the sources as well as their status to instantly assign and resolve queries. Kapture uses a smart keyword filtration method that segregates tickets based on the enquiry type. This way you never have to worry about lost tickets because there won’t be any.

  • Integration of multiple enquiry sources like Media, Phone, Website, Email, OTA’s, Social Media
  • Assign enquiries to the dedicated departments
  • Create a follow up plan pre-defined templates for instant replies
  • Pre-defined templates for instant replies
  • Track progress of each enquiry
  • Dig deep inside to get a historical view of each booking
 lead management dashboard in pune

Increase Guest Revenue

Attract your guests with awesome room views and amenity upsells, while keeping the guest preferences in mind. View upsells added to bookings whether single or corporate directly from your dashboard. Inform your team about these upsells through internal collaboration while exceeding guests’ expectations.

 lead management dashboard in pune
SCHEDULE A DEMO