FMCG Customer Services Software

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Manage Customer Enquiries

Receive and manage all your customer queries on a single FMCG customer service platform. By integrating multiple channels, you can receive queries through a single platform. The customer complaint management system lets you view different orders, invoice, approvals and delivery status for each order. Now ensure a higher level of customer happiness!

SET CUSTOMER CREDIT LIMITS

Optimize your customer deliveries based on their individual pre-set credit limits. If a distributor or retailer exceeds their credit limit, new orders will be blocked until the outstanding amounts are paid, and they will be automatically notified of the same.

INTEGRATE MULTIPLE CHANNELS

Make it easier for your retailers and distribute to communicate with each other. You can integrate different communication channels into a unified dashboard. Also, all conversations gets stored under the concerned customer for later review.

AUTOMATED RESPONSES

Ensure that you keep your distributors and retailers on the loop by automatically notifying and reminding them about their order, delivery and payment details. Proactively convey the relevant information to your channel partners so that deliveries and payments are completed in a timely fashion.

COMPLAINT MANAGEMENT

Start managing all customer complaints from the centralized CRM cloud platform. You can also deploy a particular employee for swift and effective resolutions. The customer support software delivers complaint reports, so that you can identify the most frequently raised issues and minimize their occurrences.
CUSTOMER SERVICES SOFTWARE