CUSTOMER SERVICES SOFTWARE

Receive and coordinate your customer orders from a single dashboard. View each order’s progress and approval and delivery status, and automate the invoicing process.

SET CUSTOMER CREDIT LIMITS

Optimize your customer deliveries based on their individual pre-set credit limits. If a distributor or retailer exceeds their credit limit, new orders will be blocked until the outstanding amounts are paid, and they will be automatically notified of the same.

SET UP A CENTRAL INBOX

Avoid overwhelming your distributors and retailers with excessive touch points, and provide them with a central platform for communication. Conversations can be stored and accessed from a single place, so that you can resolve incoming messages as effectively as possible.

AUTOMATED RESPONSES

Always keep your distributors and retailers in the loop by automatically notifying and reminding them about their order, delivery and payment details. Proactively convey the relevant information to your channel partners so that deliveries and payments are completed in a timely manner.

COMPLAINT MANAGEMENT

Store all your customer complaints in the CRM cloud and assign them to the concerned professionals for swift and effective resolution. The customer support software delivers complaint reports, so that you can identify the most frequently raised issues and minimize their occurrences.
CUSTOMER SERVICES SOFTWARE