CUSTOMER MANAGEMENT SOFTWARE

Manage comprehensive Distributor-retailer data and much more!

Store, manage and access your entire distributor-wholesaler-retailer data through a unified cloud platform. You can manage in-depth customer profiles that include customer contact data, customer address, orders history and previous interactions within a unified dashboard. By managing all your business data through a unified contact management software lets you streamline daily processes.

CREATE DISTRIBUTOR & RETAILER PROFILES

Based on their purchase potential, you can review and categorize customers into different profiles - distributor, retailer, stockist or super-stockist. Also add in-depth data to each customer profile that includes multiple contacts, multiple store branches and different offices. All through the Kapture contact management app.

INSTANTLY SYNC AND SHARE LIVE CUSTOMER DATA

Directly access and edit customer profiles through the mobile app from anywhere, anytime...Your ground team can create new orders or update customer profiles through the cloud-based CRM mobile app. The cloud data sync shares this information across the different platforms. Eliminate friction from your information sharing with cloud data sync!

ASSIGN RETAILERS TO DISTRIBUTORS

Now assign set neighbouring retailers to a particular distributor. This coupling allows you to instantly route each new order to a particular distributor. If the given distributor doesn’t accept the order within a given time, it gets transferred to the next distributor in-line. Be assured that all customers’ gets attend on time.
Customer Management
Customer Management

CREATE CUSTOMER ZONES

Collect and segregate customer contact within a specific geography to form customer zones. Now you evaluate the inventory status within each zone to streamline your order taking and distribution process. This process significantly reduces your transit and operational expenses. Get the complete contact management app for your business!

CLASSIFY ACTIVE & PROSPECTIVE CUSTOMERS

Classify the available customer list into active or prospective based on their purchase history. You can access various customer management parameters such as purchase volume, frequency of purchase and past transactions. This allows you to set differentiated pricing with rate contracting or discounts for different prices. Now start fostering customer loyalty and attracting new customers through Kapture customer contact software!

VIEW CUSTOMER HISTORY

The contact management software lets you instantly access and review all the previous interactions in the cloud database. This can cover diverse information such as previous orders, payment information, customer requests, last meeting dates etc.

SET MEETING PATTERNS

Plan your requisite customer meetings in advance with Kapture CRM daily planner! You can also set reminders and goals for each oncoming meeting. In case, a particular meeting gets marked as incomplete, it raises an automatic alarm to the authority. Now set and maintain the frequency of customer location visits!
Customer Management
Customer Management

READILY RETRIEVE NEARBY CUSTOMER LOCATION

The GPS-enabled mobile tracking lets you discover all the customers within a 3 kilometre radius of a given location. This allows you to cover more retail stores within a given time. Always keep an open eye on your opportunity radar with Kapture CRM!

ENGAGE WITH INDIVIDUAL STORES AND DISTRIBUTORS

The in-depth customer profile information lets you tailor personalized customer engagement strategies. You can utilize customer-specific information such as personal dates, oncoming discounts, product news etc. The inbuilt SMS or Email campaign tool lets you send ready messages.