An effective D2C CRM looks at retaining customers over acquiring new ones because that is the measure of a company’s success, notwithstanding the fact that it also drastically reduces costs. Which is why at Kapture, we help to build lasting customer relationships in the D2C business world by providing personalized quality service, effective communication and offering innovative products and services.
Our intelligent D2C CRM knows your customer’s history, can anticipate needs, provides reliable support and a comprehensive view of report and analytics — whether it’s a self-service website, quick online chat or a friendly voice on the phone.
Access amazing features at our contact center like multiple channel inquiry resolution, annual maintenance & warranty management, 360 customer information and contract extensions.
Automate frequently requested service and support items from customers.
Reduce manpower while increasing the efficiency to handle more ticket volume.
Automated solutions to customer enquiry.
Reach out to customers from multiple social channels while closely observing interactions happening across all channels.