Simplify your cruise line operations by effectively streamlining guest management processes with our uniquely designed and well-tailored support CRM. You can easily get ready for a smooth sailing even during restless tides. Kapture’s support CRM does an extraordinary job of handling customer details, enquiries, historical data, feedback, and complain. Its functionalities allows you to add customer contact details for future references.
All emails/calls/chats received from customers are automatically assigned based on the priority tickets for faster query resolution. The interactions are easily visible in a single dashboard which provides a greater business transparency and accountability. Agents can view them in one single-click and resolve them quickly. It opens the door to easy booking confirmations and cancelations.
Multiple email addresses from various affiliates or subsidiaries are segregated into a single inbox for easy handling of queries. Cruise line team can see all emails from multiple departments but can configure in such a way that only administration assistants are able to edit, modify or view it.