Simplify your cruise line operations by effectively streamlining guest management processes with our uniquely designed and well-tailored support CRM. You can easily get ready for a smooth sailing even during restless tides. Kapture’s support CRM does an extraordinary job of handling customer details, enquiries, historical data, feedback, and complain. Its functionalities allows you to add customer contact details for future references.
All emails/calls/chats received from customers are automatically assigned based on the priority tickets for faster query resolution. The interactions are easily visible in a single dashboard which provides a greater business transparency and accountability. Agents can view them in one single-click and resolve them quickly. It opens the door to easy booking confirmations and cancelations.
Multiple email addresses from various affiliates or subsidiaries are segregated into a single inbox for easy handling of queries. Cruise line team can see all emails from multiple departments but can configure in such a way that only administration assistants are able to edit, modify or view it.
A Cruise Feedback Management is a cloud based CRM Technology that does an extraordinary job of handling customer details, enquiries, historical data, feedback, and complain. Its functionalities allows you to add customer contact details the customer interaction Management system for future references.
Simplify your cruise line operations by effectively streamlining guest management processes with our uniquely designed and well-tailored Cruise Customer Interaction Management CRM. You can easily get ready for a smooth sailing even during restless tides.
The Ecommerce CRM software improves the workflow and productivity of your e- commerce and other internet ventures through,
You can view all your past customer interactions from tickets solved orders placed on the Cruise Feedback Management System’s unified dashboard.
Automate the allocation of tickets to the right agents through Kapture’s smart ticket allocation feature.
Use AI to prioritize allocations to optimize ticket allocation to the right members of your team.
You can monitor Key SLA’S, productivity reports and calls using the Cruise Customer Interaction Management CRM’S dashboard to guage the progress of the key pillars of your business.
The Cruise Feedback Management System should be able to auto allocate tickets based on the priority level.
You should be able to view all your customers’ data on the dashboard. You should also have access to past tickets solved as well as cruise preferences.
You should be able to allow guests to send feedback and complaints through multiple feedback. Channels such as call center, chats, websites, and 3rd party social media sites.
All customer interactions should be at your fingertips allowing you easily open, assign, resolve and close tickets.