Overview

Kapture CRM is a cloud-based platform where you can always have the reigns of your organization anywhere, anytime. At Kapture CRM, we provide end to end Customer Relation solutions across all types of industries. Get the edge you deserve over your competition.

CRM stands for "Customer Relationship Management". CRM platform is specifically designed to cater to all the logistics of your business. It is a slick tool that gathers customer data from various channels which allows you to strategize, have an overview of your sales, track orders, provides you with customer relationship solutions, helps in retaining and acquiring new customers. All this in one customizable dashboard. With the world getting more familiar with each other digitally, your business will also need to access the “Internet of things”. This helps you connect to other machines and maximize the productivity of your business while getting real-time feedback. Especially small to large enterprises, it acts as an incubator where the sales team and customer relationship team can be trained in real time to deliver the optimal customer experience.

CRM Software Dashboard

How Can You Accelerate Your Business with Kapture CRM?

Sales: Sales is all about finding the right customers and converting leads. The Kapture CRM tool fast tracks this process so that you can track all your leads in one platform. Using Sales Forecast helps you get an insight on areas to improve on.

Provides solutions in real time: Problems arise while communicating with the customers. It allows you to get instant feedback with your customers which improves customer relations.

CRM Software Accelerate

Easy Implementation: Kapture CRM can easily adapt to any industry and can be implemented smoothly. It is completely automated, this will save you a lot of time and resources.

Integrated Operations: The software is programmed to maximize the productivity of almost all operations and helps in executing operations in an organized manner. The software is also user-friendly which greatly benefits the sales team.

Mobile first approach: The support team will assist you in implementing the software on any device. Kapture CRM is also readily available on the Play Store and App Store, business owners and their sales team can communicate, assess, strategize and provide the best service to their full capacity. Our app is geo-fenced and can be accessed safely from anywhere over the internet.

Completely secure: Kapture CRM is ECI, PCA, HPPA compliant and ISO 27001 Certified providing you with excellent security for your data.

Real-time Tracking and reporting: You can track all the aspects of your business from tracking orders to receiving sales reports. Everything you need is streamlined and easily accessible.

How Does Kapture CRM Help Your Business?

A Customer Relationship Management tool will help you:

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Track your lead from the time it is initiated to the time it is converted. CRM gives you all the advantages necessary to maintain clientele information.

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Kapture CRM allows you to skip repetitive tasks like sending emails, SMS and other relevant documents to the leads.

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Makes sure every minor requirement is met by allowing you to monitor all your business operations in real time.

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With a Mobile first approach, Kapture CRM gives you complete access to every aspect of your business in real time.

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Using the Kapture learning module, a sales team can actively learn and train employees about scenarios and provide them with appropriate solutions.

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This multi-faceted tool helps you manage all the tickets raised by the customer or the sales team and provides appropriate assistance.

Modules

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Kapture sales CRM improves Business – customer relationships and maximizes the conversion of leads.

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Omni Channel Support: You can receive product enquiries through various mediums like emails, live chat, social media, websites etc. Since it is completely cloud-based, it puts you in touch with your customers instantly with all the information required available at your finger-tips.

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Integrated Sales Tracking: Track your leads, the location of your sales reps, receive real-time updates about all sales activity.

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API compatibility: Kapture sales management system can act as a single platform to control and monitor all your activities through various APIs like WordPress and Cloud Telephony.

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Reports: With real-time reporting, clients, as well as the sales team, have access to all the data needed to make an informed decision.

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Managing your sales team: CRM tool allows you to communicate seamlessly to your sales and support team all under one platform.

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Kapture service CRM provides complete end to end customer service management which allows your customers to make smarter business decisions.

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Customer management: A responsive chat, access to order history, social media conversations, past queries, and their resolutions are easily accessible to the customer which empowers him to make informed decisions.

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Rapid ticket resolution: With an active ticket management system that can track and resolve issues at a rapid pace.

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Data at your fingertips: All customer data is readily accessible while engaging with the customer, this helps in building trust with the customer.

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Bulk actions are simplified: organizing repetitive tasks are a thing of the past. The Kapture CRM tool helps in increasing the productivity of your workforce by automated solutions. Sending emails and SMS alerts are simplified with readily available templates.

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Kapture CRM is an integrated operation CRM which can be used to manage field agents, stock orders and distribution.

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Stock management: With all the operations integrated into a single platform, one can easily track and stock up according to production demands. You can track your orders and inventory status.

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Distribution: timing is essential while you are distributing your product. The logistics and the process behind distribution can get messy and unorganized. The CRM tool allows you to study market demands, track distributors, create and approve orders.

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Kapture chat’s instant connectivity drastically improves internal communication amongst your team.

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The sales team can declutter, categorize, assign and offer solutions to various queries on the go.

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This way the sales team can also track its response time and work towards improving it.

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The chat allows you to recognize the source of the queries all in one dashboard.

Check Mark

A template can be set to respond automatically to the customers without the agent being present there. This allows the workforce to be assigned to priority tickets.

Check Mark Icon

Kapture sales CRM improves Business – customer relationships and maximizes the conversion of leads.

Check Mark Icon

Omni Channel Support: You can receive product enquiries through various mediums like emails, live chat, social media, websites etc. Since it is completely cloud-based, it puts you in touch with your customers instantly with all the information required available at your finger-tips.

Check Mark Icon

Integrated Sales Tracking: Track your leads, the location of your sales reps, receive real-time updates about all sales activity.

Check Mark Icon

API compatibility: Kapture sales management system can act as a single platform to control and monitor all your activities through various APIs like WordPress and Cloud Telephony.

Check Mark Icon

Reports: With real-time reporting, clients, as well as the sales team, have access to all the data needed to make an informed decision.

Check Mark Icon

Managing your sales team: CRM tool allows you to communicate seamlessly to your sales and support team all under one platform.

Check Mark Icon

Kapture service CRM provides complete end to end customer service management which allows your customers to make smarter business decisions.

Check Mark Icon

Customer management: A responsive chat, access to order history, social media conversations, past queries, and their resolutions are easily accessible to the customer which empowers him to make informed decisions.

Check Mark Icon

Rapid ticket resolution: With an active ticket management system that can track and resolve issues at a rapid pace.

Check Mark Icon

Data at your fingertips: All customer data is readily accessible while engaging with the customer, this helps in building trust with the customer.

Check Mark Icon

Bulk actions are simplified: organizing repetitive tasks are a thing of the past. The Kapture CRM tool helps in increasing the productivity of your workforce by automated solutions. Sending emails and SMS alerts are simplified with readily available templates.

Check Mark Icon

Kapture CRM is an integrated operation CRM which can be used to manage field agents, stock orders and distribution.

Check Mark Icon

Stock management: With all the operations integrated into a single platform, one can easily track and stock up according to production demands. You can track your orders and inventory status.

Check Mark Icon

Distribution: timing is essential while you are distributing your product. The logistics and the process behind distribution can get messy and unorganized. The CRM tool allows you to study market demands, track distributors, create and approve orders.

Check Mark Icon

Kapture chat’s instant connectivity drastically improves internal communication amongst your team.

Check Mark Icon

The sales team can declutter, categorize, assign and offer solutions to various queries on the go.

Check Mark Icon

This way the sales team can also track its response time and work towards improving it.

Check Mark Icon

The chat allows you to recognize the source of the queries all in one dashboard.

Check Mark Icon

A template can be set to respond automatically to the customers without the agent being present there. This allows the workforce to be assigned to priority tickets.

Check Mark Icon

This displays all the customer information like contact details, nature of business and location which helps in improving customer relations.

Check Mark Icon

Customers can be segregated based on priority or if they are a prospective customer.

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This allows you to collect customer history including order history, the number of quotations, invoices sent, payments received, complaints received and email history, etc.

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Secure dedicated servers make sure your data is safe and easily accessible to you on the go.

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Connects your teams and lets them utilize the CRM mobility with native apps for both IOS and Android platforms.

Check Mark Icon

Makes sure that your field representatives are connected through the cloud-enabled system so that they can strategize and execute accordingly.

Check Mark Icon

Reports on leads, negotiations, proposals, and prospects can be tracked on the mobile CRM app.

Check Mark Icon

Mobile CRM replaces redundant and repetitive tasks so that you can manage all the essential functionalities within the CRM dashboard.

Check Mark Icon

Communicate with your entire workforce with a unified communication platform.

Check Mark Icon

The cloud-based mobility allows the business to flourish without the constraints of location. This can also help in locating sales representatives to actively monitor clients.

Check Mark Icon

Geo Location Tracking allows you to monitor field movements and verify their route maps and ensure that all potential opportunities are fulfilled.

Check Mark

Kapture CRM allows you to manage and replenish stock in your inventory and maximize productivity.

Check Mark

Inventory can be managed from a single platform on the go.

Check Mark

The operations management software gives you real-time updates about stock demand and supply.

Check Mark

Kapture Mobile CRM gives a business the ability to take orders, approve them and track them in real time.

Check Mark

It also gives you access to the entire list of retailers and distributors on the CRM dashboard. You can strategize how you would manage your inventory based on requirements.

Check Mark

Kapture can generate 500+ reports. It uses performance metrics to asses these reports and boosts accountability.

Check Mark

With various options to depict graphs, visual representations of the statistics give a clear understanding of the company’s performance.

Check Mark

Productivity reports help in tracking the agent’s progress and the number of tickets assigned to me.

Check Mark

Status reports are assigned based on pending or closed are all available in one single platform and readily accessible. The agents can make informed decisions.

Check Mark

Source wise reports help you understand which portal needs priority attention. You can also depict customer interactions by referring to source wise reports.

Check Mark

This displays all the customer information like contact details, nature of business and location which helps in improving customer relations.

Check Mark

Customers can be segregated based on priority or if they are a prospective customer.

Check Mark

This allows you to collect customer history including order history, the number of quotations, invoices sent, payments received, complaints received and email history, etc.

Check Mark

Secure dedicated servers make sure your data is safe and easily accessible to you on the go.

Check Mark

Connects your teams and lets them utilize the CRM mobility with native apps for both IOS and Android platforms.

Check Mark

Makes sure that your field representatives are connected through the cloud-enabled system so that they can strategize and execute accordingly.

Check Mark

Reports on leads, negotiations, proposals, and prospects can be tracked on the mobile CRM app.

Check Mark

Mobile CRM replaces redundant and repetitive tasks so that you can manage all the essential functionalities within the CRM dashboard.

Check Mark

Communicate with your entire workforce with a unified communication platform.

Check Mark

The cloud-based mobility allows the business to flourish without the constraints of location. This can also help in locating sales representatives to actively monitor clients.

Check Mark

Geo Location Tracking allows you to monitor field movements and verify their route maps and ensure that all potential opportunities are fulfilled.

Check Mark

Kapture CRM allows you to manage and replenish stock in your inventory and maximize productivity.

Check Mark

Inventory can be managed from a single platform on the go.

Check Mark

The operations management software gives you real-time updates about stock demand and supply.

Check Mark

Kapture Mobile CRM gives a business the ability to take orders, approve them and track them in real time.

Check Mark

It also gives you access to the entire list of retailers and distributors on the CRM dashboard. You can strategize how you would manage your inventory based on requirements.

Check Mark

Kapture can generate 500+ reports. It uses performance metrics to asses these reports and boosts accountability.

Check Mark

With various options to depict graphs, visual representations of the statistics give a clear understanding of the company’s performance.

Check Mark

Productivity reports help in tracking the agent’s progress and the number of tickets assigned to me.

Check Mark

Status reports are assigned based on pending or closed are all available in one single platform and readily accessible. The agents can make informed decisions.

Check Mark

Source wise reports help you understand which portal needs priority attention. You can also depict customer interactions by referring to source wise reports.

help business

How does Kapture CRM help your business?

A Customer Relationship Management tool will help you:

Check Mark

Track your lead from the time it is initiated to the time it is converted. CRM gives you all the advantages necessary to maintain clientele information.

Check Mark

Kapture CRM allows you to skip repetitive tasks like sending emails, SMS and other relevant documents to the leads.

Check Mark

Makes sure every minor requirement is met by allowing you to monitor all your business operations in real time.

Check Mark

With a Mobile first approach, Kapture CRM gives you complete access to every aspect of your business in real time.

Check Mark

Using the Kapture learning module, a sales team can actively learn and train employees about scenarios and provide them with appropriate solutions.

Check Mark

Using the Kapture learning module, a sales team can actively learn and train employees about scenarios and provide them with appropriate solutions.

Check Mark

This multi-faceted tool helps you manage all the tickets raised by the customer or the sales team and provides appropriate assistance.

CRM Software Impliementation

How we help to implement the Kapture CRM software:

Go Live faster: The software can be applied to any industry and also accommodate the specific needs of the client.

Excellent Customer Support: The Kapture support team will be delighted to assist you with any queries or problems you might face integrating the program into your business.

Customizable dashboard: each business is unique and should be catered uniquely. A customizable dashboard will give the insight to address any issue on the go.

Can cater to any industry: Kapture CRM can readily adapt to any industry from hotels to banks. With access to databases on the go, clients have complete information about the history and trends of the market.

Kapture CRM has an omnichannel presence and it can be adapted to existing systems.

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