Ensure complete slot utilization through slot rescheduling. Kapture can integrate with traffic scheduling systems to monitor slot availabilities in a channel and maintain consistency in customer interactions.
Through operational and traffic scheduling, identify spot drops and maximize your uptime. Monitor the traffic during the intervals of your advertising period, as well as during the broadcast.
Incorporate accountability into your employees’ performance and ensure that your customers are not waiting too long for an answer. With clear hierarchies, use service-level agreements (SLAs) and escalation matrix to minimize resolution times.
Process all your customers’ complaints in a central location with robust digital media services. Use multi-channel support to resolve service requests in the least possible time and boost customer satisfaction.
Make sure that you are working at full efficiency for advertising your product across every channel. Avoid letting your customers feel unwanted or difficult to retain due to disproportionate broadcasting.
Kapture Cloud-Based Customer Relationship Management Software is a stand-alone CRM Software for centralizing Operations. We are a CRM Software Company for India, United States, and other Countries, and we provide a host of tools and solutions including the Sales CRM suite, and Mobile CRM App for smart on field sales operations. We offer advanced CRM Tools and Solutions, prominent among which is our FMCG CRM for the FMCG Industry that helps consolidate distribution and inventory on one platform.
Kapture CRM is a device-independent platform offering the fastest go-live spanning between 30 to 60 days. Our Omnichannel Solution for Sales and Service and versatile API Integration has garnered the love of 500+ Customers.
Kapture is a product owned by Media Network Pvt. Ltd. (India)