Combine customer conversations from multiple channels to a single team inbox in a smart and intuitive way.
Assign tickets to the relevant teams and team member. Also, track the particular tickets getting closed or escalated to an individual who ranks higher in the hierarchy.
Access particular customer profiles to gain information about the history of interactions and pending issues.
A dashboard view is all you need to quickly view each ticket, the agents working on them and the turn-around time.
Set default responses in our ticketing software and keep your customers engaged while you work to resolve their issues.
Reduce ticket resolution time by escalating idle and unattended tickets to the reporting authority.