Talking about the customer service industry, we should know that customer engagement is not only a need; it’s
When it comes to the customer service industry there is no such thing as being perfect. You
Behind every successful business lies a wonderful customer support team. 是, I know that a flourishing company does
在目前情況下, 顧客滿意已成為企業最顯著的因素. Companies try hard to make the customer experience as smooth as possible. This perception is a product of consumer experience and globalization.
Customer relationship management today is no longer a one-size-fits-all solution since the needs and expectations of customers are
通常有在呼叫中心三個支撐水平. 水平 1: Support Agents Level 2: Skill Based
客戶關係管理 (CRM) is an approach to manage current and potential customers of a business. 有