Why Social Customer Service is indispensable for a Modern Business?

Why Social Customer Service is indispensable for a Modern Business?

The preferred medium of customer conversation has been changing over the years. Today, social media platforms are dominating as the preferred media for business-customer relations and inter-customer conversations. In order to realize the potential of social media, businesses need more sophisticated tools and strategy. A social CRM allows you to digitally converse and connect with your audience through a unified platform. With customers collectively choosing social media as a preferred conversation medium, having the right…

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