What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

What’s New with Kapture? Mobile App SDK for a Chat-first Support Ecosystem

When you think about a customer service team, the first image could be of a  noisy room with busy support agents talking and resolving queries of customers on the phone. However the high call wait times, incessant background chatter can get your customers irate sometimes. Moreover, your customer support can even come across as unprepared to manage the large volume of interactions. A chat software is an additional means to support your customers and reduce…

What’s new with Kapture?

What’s new with Kapture?

At Kapture CRM, we are always cooking up something new that our customers will savor. This section of our blog gives you a peek into our latest delicacies aka feature updates for customer success and the smell of excitement wafting through our engineering corridors. Our brand new set of features helps your support team get better at supporting their customers, cut-back on workload and become smarter at managing daily operations. Here’s an overview of our…

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