Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer

Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]

Smarter CX with RAG: Enhancing LLMs for Accuracy and Context

Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs  2. What is […]

13 Best NPS Software Tools That Will Transform Your Customer Experience in 2025

Table of Contents 1 . What Is The Net Promoter Score (NPS)? 2. Why Is […]

15 Best AI Tools for Customer Support in 2025: Features, Benefits, and Comparison

Table of Contents 1. Best Features to Look for in AI Customer Service Software 2. […]

AI-Based Contact Centers: The Future of Customer Support

Table of Contents 1. What is Contact Center AI? 2. Key AI Technologies Powering Contact […]

Uncategorized

Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer

Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]

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CX

Smarter CX with RAG: Enhancing LLMs for Accuracy and Context

Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs  2. What is […]

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NPS

13 Best NPS Software Tools That Will Transform Your Customer Experience in 2025

Table of Contents 1 . What Is The Net Promoter Score (NPS)? 2. Why Is […]

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AI

15 Best AI Tools for Customer Support in 2025: Features, Benefits, and Comparison

Table of Contents 1. Best Features to Look for in AI Customer Service Software 2. […]

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Contact Center

AI-Based Contact Centers: The Future of Customer Support

Table of Contents 1. What is Contact Center AI? 2. Key AI Technologies Powering Contact […]

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Ticket Management

The Future of Customer Support: Ticketing System Innovations

Table of Contents 1. What Is a Support Ticketing System and Why Does It Matter? […]

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AI

How AI is Revolutionizing Customer Insights: A Complete Guide

Table of Contents 1. What Are AI Customer Insights? 2. How AI Transforms Customer Insights? […]

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AI

From Burnout to Brilliance: Rethinking Agent Experience with AI

Table of Contents 1 . Defining EX in the CX World 2. The AI Advantage: […]

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Uncategorized

Beyond the Prompt: Unlocking the Real Power of LLMs

Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]

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