6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management...
Error Proofing in Ticket Management
Error Proofing is a feature in the ticket management software that helps prevent customer support agents errors leading to clean, and clutter-free data for...
Introducing Kapture CRM’s Outage Ticketing Module
Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service...
Your Next Enterprise Ticket Management Solution [Infographic]
In this era of Self-Service, how can Helpdesks provide flawless customer support during high ticket volumes. Kapture’s Omnichannel Ticketing Dashboard sources query from Social...
How to increase your Team productivity with CRM software?
Often, any effort to increase the team productivity is met with dubious consent. Having to monitor and increase productivity is much-dreaded activity on both...
Collaborative Ticket System: Why A Productive Work Environment Needs Clear Flags
Collaborative CRM Ticket Management Software is an essential aspect of a productive work environment that helps in establishing better communication with the customer. It...
Custom CRM Software is better suited to drive your business; Here’s why?
While running a business, we come across different scenarios where the processes have to be customized to move further on. How and why business...
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