Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management...
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management...
Error Proofing is a feature in the ticket management software that helps prevent customer support agents errors leading to clean, and clutter-free data for...
Every day multiple support teams deal with innumerable tickets. Many tickets remain unresolved/unviewed/pending. Kapture’s Quality analysis ensures the quality of the tickets that are...
With the steady rise of consumerism, an increasing number of organizations are modifying their approach, making their business more customer-friendly. It’s now common knowledge...
In this age of businesses moving at blazing speeds, no one can afford a moment to slip on a regular basis. A consistent loss...
Collaborative CRM Ticket Management Software is an essential aspect of a productive work environment that helps in establishing better communication with the customer. It...
Automation is a process of converting a set of tasks, which are to be done automatically, without any initial aid. In Business, automation is...
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