On The Cusp Of New Year: CRM Trends To Watch Out For

On The Cusp Of New Year: CRM Trends To Watch Out For

Today’s businesses are growing faster and are being held more accountable for their actions and performance than ever before, thanks to increased competition and customer expectations, which are by-products of an online, mobile-centric economy. A solid customer experience at every touchpoint has become essential. Jargons like automation, Artificial Intelligence (AI), Big Data, analytics etc. will soon become indispensable terms in the world of CRM, and the process is already underway. CRM has indeed come a…

5 ways your brand will benefit by implementing social CRM

Today, all brands and businesses strive to build rock-solid social media profiles. Most companies have dedicated teams to manage their social presence, and their job is to keep social media buzzing with activities. Having the right people equipped with right tools greatly increases the reach and appeal of your efforts. Here are five ways in which a social CRM can be beneficial for your business. Increase your social Media Interactions During last couple of years,…

Live chat and social media are favorite customer contact channel

Live chat and social media are favorite customer contact channel

Man is a social animal. People interact with each other in many different ways, such as languages, signs and actions. We make contact with people living far away from us and communicate without any issues. Contact information may be stored in the form of addresses, phone numbers and/or an e-mail id. For a business, having as many contacts as possible can help modify the ongoing business trend towards a better trajectory. Customers are very important…

Steps to make a smarter and sharper CRM-oriented sales team

Steps to make a smarter and sharper CRM-oriented sales team

It is no secret that an organization’s greatest strength is a successful sales team. A strong sales team can create the right business image. In the modern dog-eat-dog world, organizational growth presents visible and invisible challenges to the sales team that cannot be overcome by grit and sweat anymore. A successful sales team is a combination of enthusiastic team mates, solid leadership driving them in a focused way, and the right tool that can become…

CRM software for social platforms – Avoid noise and reach your customers

CRM software for social platforms – Avoid noise and reach your customers

Gone are those days when marketing strategies were just focused on offline mode and social media was just for socialising. Now a day the scenario has changed completely. Traditional forms of marketing are slowly transforming to more interactive and social approach. Almost all the corporate companies have their own social media handle through which they market their product or services or that mater. Social media plays a very important role for companies, because people interact…

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