6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Customer experience is now a brand USP amidst intense industry competition. Intelligent solutions allow brands to be perceived as highly reachable and empathetic by...
The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were...
Kapture CRM is helping businesses scale up since its inception. Kapture has achieved a lot over the years and this infographic has all the...
Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service...
What is a Self Service Portal? Self-service portals are keys that you hand over to your customers to solve their own problems by accessing...
In this era of Self-Service, how can Helpdesks provide flawless customer support during high ticket volumes. Kapture’s Omnichannel Ticketing Dashboard sources query from Social...
A Service CRM is your ticket to providing high-quality customer service to clients from start to finish. Find out how a Service CRM is...
‘The best brands don’t invest in building service centers. They invest in creating world-class customer experiences.’ Customers expectations from the service center have dramatically...
For a business to thrive in today’s digital landscape, customer service is paramount. No company can exist without customers. This basic truth should be...
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