6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Customer Experience Hacks for Big Brands
Customer experience is now a brand USP amidst intense industry competition. Intelligent solutions allow brands to be perceived as highly reachable and empathetic by...
5 Reasons Why A Service CRM Is A Must Have For Electronics And Appliance Businesses
The overpowering effect of great customer service was recently discovered when a study by American Express stated the “Close to 77% of customers were...
Kapture – Making a Mark in the CRM Space [Infographic]
Kapture CRM is helping businesses scale up since its inception. Kapture has achieved a lot over the years and this infographic has all the...
Introducing Kapture CRM’s Outage Ticketing Module
Companies dealing with large volumes of tickets can hugely benefit from Kapture CRM’S new outage ticketing module. In the rare case of a service...
How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support
What is a Self Service Portal? Self-service portals are keys that you hand over to your customers to solve their own problems by accessing...
Your Next Enterprise Ticket Management Solution [Infographic]
In this era of Self-Service, how can Helpdesks provide flawless customer support during high ticket volumes. Kapture’s Omnichannel Ticketing Dashboard sources query from Social...
Rise to Peak with Unbeatable Customer Service [Infographic]
A Service CRM is your ticket to providing high-quality customer service to clients from start to finish. Find out how a Service CRM is...
Turn customer dilemma into delight with smart service center automation
‘The best brands don’t invest in building service centers. They invest in creating world-class customer experiences.’ Customers expectations from the service center have dramatically...
Want Increase in Sales? Try Live Chat
For a business to thrive in today’s digital landscape, customer service is paramount. No company can exist without customers. This basic truth should be...
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