Get the Right Workload Balance in Your Customer Support Life Through Chat Support

Get the Right Workload Balance in Your Customer Support Life Through Chat Support

The work-life balance has almost become one of the most fervently contested aspects of a service center. But let’s think about something more important – ‘is the customer support rep able to find the right workload balance within their jobs?’ This question becomes especially critical for e-commerce industry where customer support can ‘make-or-break’ the buying experience for a customer. Normally, a typical e-commerce customer support personnel is in a state of constant overwhelm due to…

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