Quick Response to Live Feedback: Ensure Customer Satisfaction and Engagement through Social Channels

Quick Response to Live Feedback: Ensure Customer Satisfaction and Engagement through Social Channels

We all like our issues to be resolved, while complaining to a company’s customer service agent. But, what makes us buy their products again and again? Or what makes us recommend them to our friends? We know that the quality of the product means a lot to us, but there are some additional factors always running in our head, while recommending a brand. 70% of buying experience depends on how the consumers feel they are…

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