BigBasket.com + Kapture CRM = Sheer Awesomeness!

BigBasket.com + Kapture CRM = Sheer Awesomeness!

There is a new love story brewing in town. India’s largest online grocery retailer, BigBasket has always been super obsessed with exemplary customer service. In spite of having a world class support team and an awesome delivery infrastructure, customer service continued to remain a challenge, thanks in part to their customers’ top grade expectations and that too, from the leader in the market! BigBasket’s customer service team relentlessly answers queries across email, phone, social media,…

Live chat and social media are favorite customer contact channel

Live chat and social media are favorite customer contact channel

Man is a social animal. People interact with each other in many different ways, such as languages, signs and actions. We make contact with people living far away from us and communicate without any issues. Contact information may be stored in the form of addresses, phone numbers and/or an e-mail id. For a business, having as many contacts as possible can help modify the ongoing business trend towards a better trajectory. Customers are very important…

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