With a brand new year underway, I am sure you and your team have a lot of tasks to handle, and probably some new habits to work on as you stick to your resolutions. However, as you start on this New Year in all its glory, keep in mind one critical element you’re carrying over from last year: your sales pipeline. When it comes to salespersons, it is not just their physical health that needs…
Are you constantly struggling to make sense of your outdoor field operations? Are you struggling to empower better work culture? Even though the field teams remain one of the significant revenue generators for the company, it has been mostly overlooked as recent as couple of years. The field team reports their sales progress at the end of the day and your ground team takes it for their word. It has also seen a huge surge…
In one of his best books about writing, author Stephen King compares ‘adjectives in writing’ to growing dandelions in the garden. If you have just one, it looks pretty. But if you just let it be, it will conquer the entire garden. Only then, you can see the all-conquering true nature of the wild flower. You can say that the same thing about big unstructured data! You can iron-out a random fast service or cash…
Anyone who runs a company has to manage a pile of contacts. These are not only the contacts of team members and business associates, but also the contacts of clients, vendors and sub-contractors. Among them the most difficult thing is to manage the customer contact details. Suppose you are a customer service executive. One day at office, a client calls and asks you to find out the status of his complaint. He gives you the…
With the rising competition in real estate business, agents and other professionals find it increasingly difficult to attract new clients. Today the buyers have an array of choices before them, while making their investment decisions. But for the real estate professionals, there are plenty of challenges. The main challenge lies in intensive targeting through campaigns. Then they have to execute sustainable follow-ups to create a strong network of prospects and transform this pool into loyal customers. …
Even the most conscientious businesses will occasionally find themselves on the wrong side of the customer opinion. Some businesses will decide to clamp-up on these situations. In some cases, they may try to over-compensate the complaining customers or decide to completely overlook them. We don’t want to appear preachy; but both of these are high cost methods to manage your customer complaints. A customer complaint management system enables you turn the heel and convert your…
The present Indian FMCG marketplace is complicated and saturated. If you want to achieve visibility, you are required to consider two aspects of your product quality – one is product pricing and the other is pricing. If you think about both these aspects, you can see that the product quality is dependent on the raw material, recipe and packaging. As all of these are relatively permanent and moderating or modifying these aspects is usually hard….
All businesses are striving to create a series of logical steps that will end-up customers buying one’s product. Within a single glance, the advantages of managing a clear step-by-step process for customer acquisitions are huge – easy repeatability, process ROI, responsibility management etc…. In this situation, having a cloud-integrated customer accounts can take you some way towards this ultimate goal. It lets you build a picture of completely connected image of customer that lets you…
Today, traveling Industry has become more complex and costly than ever before! Resultantly, it has turned into a market purely dominated by the price-equation, where businesses aggressively cut costs and wage open wars based on their ability to offer cheap packages. In retrospective, this could even potentially lead to compromises on quality travel experience. CRM-based Travel Management lets you systems and manage multiple aspects of your travel agency business. It enables you to cut, trim…
Recently, Digital India was taken aback by the litigation where Uber accused Ola of clogging up its services through false bookings initiated by their employees and internet bots. We are not yet sure what’s fabricated and who is the victim. But self-assuredly, we will not be completely surprised if the judgment comes out either way –taking legal risks to gain competitive upper hand or making false accusation towards competitors is common-enough in the modern business…
