Manage your customer support operations effectively once the lockdown is lifted
The outbreak of coronavirus has changed the dynamics of business operations across the globe. Amid the lockdown, business organizations are facing a rise in...
Organize your Knowledge Center
Your support team knows your customer’s problem better than any other team in your company. A knowledge management system plays an important role in...
Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents to your helpdesk is a daunting task with a...
How Kapture CRM’s Self Service Portal is Revolutionizing eCommerce in App Customer Support
What is a Self Service Portal? Self-service portals are keys that you hand over to your customers to solve their own problems by accessing...
How Knowledge Management System Helps you Learn More About your Product [Infographic]
In Organisations’ efforts to reduce support costs, the Knowledge Management System has proven its worth in gold. Constantly restoring agent’s awareness about new processes...
Types of Customers and How to Help Them
Understanding the customer types is one of the survival skills needed to succeed in the sales industry. The art of selling in the B2B...
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