The Internet of Things: How is IoT significant for CRM centric systems?

The Internet of Things: How is IoT significant for CRM centric systems?

The Internet of Things (IoT) is a colloquial term that refers to the increased inter-connectivity that is being incorporated in a wide range of physical objects, through embedded electronics – ranging from smartphones and automobiles to household products like toasters and water bottles, to wearable equipment such as fitness trackers and watches. Using IoT, ‘smart’ machines can easily interact with each other through the exchange of data, via an integrated network. From the perspective of…

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