helpdesk ticket management software Archives

By Abhishek Padmanabhan November 25, 2019 Help Desk Software Ticket Management What's New 0 Comments

Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox

The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...

By Abhishek Padmanabhan November 22, 2019 Customer Service Help Desk Software Ticket Management 0 Comments

Filter Tickets to Separate, Prioritize and Optimize Query Resolution

True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...

By Anju Nambiar July 2, 2019 Ticket Management 0 Comments

Is it necessary to have a Ticket Management Software for Helpdesk Operation?

The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management...

Tag: helpdesk ticket management software

Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox

Filter Tickets to Separate, Prioritize and Optimize Query Resolution

Is it necessary to have a Ticket Management Software for Helpdesk Operation?

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