The Role of Artificial Intelligence in Ticket Management System
Artificial Intelligence (AI) is rapidly becoming an important part of customer support. One of the areas where AI is making a significant impact is...
Kapture’s Newest Feature Lets Agents Merge and Split Tickets Within Its Omnichannel Inbox
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps agents create fresh tickets within existing threads when queries...
Filter Tickets to Separate, Prioritize and Optimize Query Resolution
True automation begins the minute a ticket is generated. From the time a customer hits send on an email or initiates a chat conversation...
Is it necessary to have a Ticket Management Software for Helpdesk Operation?
The answer is Yes! End of Blog Post. Kidding. But, it is necessary to explain why every helpdesk center needs to use ticket management...
