Employee Feedback: The Unsung Hero of Your Business

Employee Feedback: The Unsung Hero of Your Business

  “We all need people who will give us feedback. That’s how we improve.” – Bill Gates We have talked a lot about people who bring business to you, but what about the people who add value to your business a.k.a. employees? Not only are they the face of your organization, they help your business grow at every step. Hence, ignoring their needs, grievances and suggestions would be digging a long grave for yourself that…

Tips to keep your clients happy and your business happier

Tips to keep your clients happy and your business happier

The customer is always right, is what they say. They may be right, or they may not be, but when it comes to client servicing you have to make the customer feel like they’re always right. Striking a good relationship with the customers can prove to be very beneficial for your business. You need to establish a strong working rapport with the client. Here are some tips to help you build a good relationship with…

Wake up and smell the coffee: Good customer relationship can prove to be a game changer for your business

Wake up and smell the coffee: Good customer relationship can prove to be a game changer for your business

Customers are a crucial driving force of any business. They bring in the cash inflow that runs your company now, don’t they? But that is not the only role of a customer. They also help you grow your business in other ways, not just be providing the money for it. When you cater to your customer, they also tend to assist you in return to help you grow. Here are some ways in which a…

5 Early Signs that you are Ready to Break Up with your Customer Service Provider

5 Early Signs that you are Ready to Break Up with your Customer Service Provider

Three days ago I called my customer service provider’s number to complain for a faulty oven, and my call got through at once. The rep on the other end heard me with patience followed by an instant replacement request being placed. Wait, oh was I dreaming? Sure, I was. The world isn’t that perfect; now, is it? Though product advertisements convince you to buy the product,no one tells you that these promises are similar to…

Five Critical Ingredients that makes a great Customer service Employee

Five Critical Ingredients that makes a great Customer service Employee

There is a popular theory that each individual is born with a definite set of attributes that would make him or her successful in a particular career. In most careers, these attributes are really obvious. For being a designer, you should have high visual intelligence. If you are a programmer, you should have high-level dexterity in that particular programming language. An archaeologist should carry a great love for ancient history, while the race car driver…

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