5 Innovative Features of Helpdesk Software That You Need in 2020
A Customer Relationship Management (CRM) software or a helpdesk helps businesses manage customer support operations without any hassle. A helpdesk is a central point...
What Customers will look Forward to in 2020?
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Smart Training Tips for On-Boarding New Service Agents
If you are a service desk manager, you will know that onboarding new service agents to your helpdesk is a daunting task with a...
4 Copy Paste Customer Survey Questions to Enhance The Performance Of Your Support Team
One happy customer leads to four new buyers whereas one unhappy customer can drastically drag down your brand loyalty. Case in point, the writer...
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