Biggest Challenges in Delivering Top Class Customer Service

Biggest Challenges in Delivering Top Class Customer Service

The quality of customer service is the foremost cause of concern for most brands. When 55% of consumers say easy access to support and information can make them fall in love with a brand (source), it is reason enough to work hard on providing the best customer service. However, customer experience management is not entirely a piece of cake. From knowing what your customers want to when they want it, you need to be up-to-speed…

Want Increase in Sales? Try Live Chat

Want Increase in Sales? Try Live Chat

For a business to thrive in today’s digital landscape, customer service is paramount. No company can exist without customers. This basic truth should be enough proof for anyone to believe in the importance of impeccable customer service. The way to make sure your customers stay with you in the long run is to implement great customer support software in your online business. One of these ways is to make use of a live chat support….

Do’s and Don’ts of Customer Service

Do’s and Don’ts of Customer Service

To every business that needs to thrive, customer service is not just an option; it is a way of life. Across-the-globe, business owners, marketers and managers are consistently focusing on delivering top-notch customer service experience. The phrase, “customer is always right” instilled in the minds of every sales rep has become rather repetitive and clichéd in today’s age. Yet, poor customer service is still a common thing in the digital market place. In the pursuit…

Why Your CRM Needs A Multichannel Communication?

Why Your CRM Needs A Multichannel Communication?

Remember the days when people had to drive through a long distance in order to buy a product? Isn’t it difficult to fathom a world where you couldn’t get everything at the click of a button? Indeed, it is. With the advent of new technologies by the second; the times when your customers could only connect with you on a call are long gone. If there’s one industry where less isn’t more, it is the…

Customer Service: What Elements Matter the most to your Customers?

Customer Service: What Elements Matter the most to your Customers?

In the words of Jeff Bezos, “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” Though it is true that the best way to serve your customers is not to let them face any problems in the first place, but sometimes they might just look for someone to advice them, i.e. YOU! It is said that your business is less about what…

Employee Feedback: The Unsung Hero of Your Business

Employee Feedback: The Unsung Hero of Your Business

“We all need people who will give us feedback. That’s how we improve.” – Bill Gates We have talked a lot about people who bring business to you, but what about the people who add value to your business a.k.a. employees? Not only are they the face of your organization, they help your business grow at every step. Hence, ignoring their needs, grievances and suggestions would be digging a long grave for yourself that you…

Top 5 service CRM tools for better management of customer database

Top 5 service CRM tools for better management of customer database

In his groundbreaking book ‘Tipping Point’, Malcom Gladwell describes tipping point as the point of turnaround, when everything achieved up-to that point cascades into a success. Usually, this success is greater than the sum of the combination of its ingredients. But before achieving the tipping point, you should be trying and influence different factors that could potentially contribute towards your final goal. You can apply the same principle towards building a satisfied customer base. For this, you need…

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