How to improve your Customer Service Index Score with CRM Software?

In the last couple of years, customer inquiries have evolved from being an operational hassle to an opportunity for businesses across the globe. If you once positively engage with a customer, it creates better chances for 2nd and 3rd interaction. This has put improving your customer service index score into the forefront of daily business operations. Today a customer demands oneself to be dealt with individuals rather than a faceless corporate. A customer service executive is expected…