Customer Service Automation: Simplified and Explained

Customer Service Automation: Simplified and Explained

If you have heard about customer service automation, you might think of them as a buzzword used by businesses trying to make themselves look ultra-sophisticated. But the truth can’t be more different. Small and large businesses alike are adapting customer service automation into their different support activities. This allows businesses to cut-back on the lead response time, improve customer interactions and generally acquire a more satisfied customer-base. Now, let’s think about what necessitates customer support…

Smart customer service automation created these brand positioning. You can do it too!

Smart customer service automation created these brand positioning. You can do it too!

In today’s business world, Customer Service automation is one of larger buzz word. Almost all businesses puts as much or more stress on customer experience as well as on advertising. As late great Steve Jobs puts it ‘brand value is sum total of your company’s client interaction and every interaction needs to add to that experience’. Irresistibly simple, your brand is sum total of your customer experience. Each of your great customer experience forms stories…

Questions to ask before choosing customer support software for small business

Questions to ask before choosing customer support software for small business

Making a choice is easy; making the right one is tricky. If it was about choosing an item from a menu at a new restaurant, you could take your own time, afford to try something new and hope that it’s as per your liking. But with major decisions pertaining to your business, you don’t really have that leverage to make assumptions. Unlike food which can be flushed out early morning, you have to live with…

How Customer service automation software leads to higher satisfaction

How Customer service automation software leads to higher satisfaction

For any internet domain, customer service is an integral part of organization. A business with late or questionable customer service practices leads to instant resentment. On pursuit of better customer service experience, having a skilled and trained team is important. More importantly, an E-commerce enterprise depends on their CS experience for a real human business-customer interaction. This makes customer service a presentable form of your business to general audience. With the increased focus on CS…

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