How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach of customer service, today...
Customer Support has become an integral part of almost every business enterprise these days. Moving away from the siloed approach of customer service, today...
Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to fixate on a standing...
I strongly believe that the phrase “The first impression is the last impression” must have been coined by a customer service employee which eventually...
‘Eighty-five percent of respondents believe Machine-to-people transformations will positively transform the customer experience.’ ‘More than 95 percent of respondents view accelerating workflows as a...
Imagine that you are the head of a business or its sales and marketing arm. Wouldn’t the prospect of achieving better conversion rates, at...
We all like our issues to be resolved while complaining to a company’s customer service agent. But, what makes us buy their products again...
Arguably, today customers can make or break any business. And this makes your existing customer base into a critical link for expanding and solidifying...
Business transactions even a few years ago involved an exchange value and money once and once only; Even as it could mean peace of...
Business intelligence (BI) is extremely important for an organization to develop business strategies and make well-informed decisions. BI is primarily obtained by analyzing the...
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