Top 5 Factors that shape Customer Satisfaction
I strongly believe that the phrase “The first impression is the last impression” must have been coined by a customer service employee which eventually...
Changing customer experiences through digital transformation
‘Eighty-five percent of respondents believe Machine-to-people transformations will positively transform the customer experience.’ ‘More than 95 percent of respondents view accelerating workflows as a...
Harness CRM to enhance customer satisfaction and loyalty
Imagine that you are the head of a business or its sales and marketing arm. Wouldn’t the prospect of achieving better conversion rates, at...
Quick Response Is The Base In Your Customer Support Pyramid
We all like our issues to be resolved while complaining to a company’s customer service agent. But, what makes us buy their products again...
7 Service Mistakes that lead to Disgruntled Customers
Arguably, today customers can make or break any business. And this makes your existing customer base into a critical link for expanding and solidifying...
How A CRM Adds Value Through Out Your Customer Life Cycle?
Business transactions even a few years ago involved an exchange value and money once and once only; Even as it could mean peace of...
How can CRM play a role in the application of business intelligence
Business intelligence (BI) is extremely important for an organization to develop business strategies and make well-informed decisions. BI is primarily obtained by analyzing the...
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