Harness CRM to enhance customer satisfaction and loyalty

Harness CRM to enhance customer satisfaction and loyalty

Imagine that you are the head of a business or its sales and marketing arm. Wouldn’t the prospect of achieving better conversion rates, at lower costs while simultaneously increasing the profits, seem tantalising? Properly used, that is exactly what a good CRM is capable of. Getting new customers and retaining them is the mantra of e-commerce establishments. The people in the business are always researching and thinking about new ways to increase revenue. But, often,…

Why you should run and optimize CRM-based Sales Operations?

Why you should run and optimize CRM-based Sales Operations?

For most businesses, selling more means reaching and convincing more customers to buy your product or service. This also results at forcing reasonable volume of uninterested prospects, who are more likely to become dissatisfied customers. You can significantly change the situation with an ability to run and optimize your sales based on CRM. With a CRM-enabled Sales operation you can possibly turn around the tables to create a sustainable sales strategy. Here, we deal with…

5 strategies to ensure customer retention with customer service CRM

5 strategies to ensure customer retention with customer service CRM

According to research, it’s five times more expensive to acquire a new customer than retaining an existing one. But this statistics tell only half the tale. Apart from a few brands, customer loyalty has become the rarest commodity. According to a research done by Accenture, only 28.3 % of the brands are able to retain their customers. In other cases, the open nature of internet makes your customers an open prospect for competitors in the…

Improve customer retention with CRM system for customer management

Improve customer retention with CRM system for customer management

Competition is growing with each passing day. In the age of startups, more and more entrepreneurs are trying to make it big in the world by promising to deliver the next big thing. Irrelevant of how substantial their claims are, people are being treated to a long list of choices when they are looking for a product or service that fits their needs. A business works to obtain more customers and provide value to them…

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