Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs  2. What is […]

Table of Contents 1 . What Is The Net Promoter Score (NPS)? 2. Why Is […]

Table of Contents 1. Best Features to Look for in AI Customer Service Software 2. […]

Table of Contents 1. What is Contact Center AI? 2. Key AI Technologies Powering Contact […]

Table of Contents 1. What Is a Support Ticketing System and Why Does It Matter? […]

Table of Contents 1. What Are AI Customer Insights? 2. How AI Transforms Customer Insights? […]

Table of Contents 1 . Defining EX in the CX World 2. The AI Advantage: […]

Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]

Table of Contents 1 . What Are Vertical LLMs? 2. How Vertical LLMs Elevate Customer […]

Table of Contents 1. The Current State of CX and the Role of AI 2. […]

Table of Contents 1. Understanding Agentic AI: Definition & Key Features 2. Why Agentic AI […]

Table of Contents 1. What Is Agentic AI? 2. How Agentic AI Differs from Generative […]

Table of Contents 1 . Understanding the Unique CX Challenges in the Retail Energy Sector […]

Table of Contents 1 . Criteria for Selecting the Best Customer Experience Software in Utilities […]

Table of Contents 1. The Changing Energy Consumer: From Passive Users to Active Decision-Makers 2. […]

Table of Contents 1. What is Natural Language Processing (NLP)? 2. Key Components of NLP […]

Table of Contents 1 . What are AI-Native CX Platforms? 2. What are AI Add-Ons? […]

Table of Contents 1 . Predictive Analytics: What Is It? 2. The Role of Predictive […]

Table of Contents 1. What are customer care chatbots? 2. How Chatbots Reduce Customer Churn? […]

Table of Contents 1. Why Brand-Authentic Chatbots Are Crucial for Businesses Today 2. How to […]

Table of Contents 1 . Key Criteria for Evaluating Hubspot Service Hub Alternatives 2. Top […]

Table of Contents 1. Why Customer Experience Software is Essential 2. Top 17 Customer Experience […]

Table of Contents 1. Introduction to Freshdesk and the Need for Alternatives 2. Why Businesses […]

Table of Contents 1. Why Businesses Look for Sprinklr Alternatives 2. Key Features to Compare […]

Table of Contents 1 . Why Consider Alternatives to Salesforce Service Cloud? 2. Top 11 […]

Table of Contents 1 . Real-Time Ticket Updates for Transparent Operations 2. Technical Capabilities that […]

Table of Contents 1 . What is a Service Desk? 2. Benefits of a Service […]

Table of Contents 1. The Evolution of Customer Intelligence 2. Benefits of Customer Intelligence 3. […]

Table of Contents 1 . What is Contact Center Analytics? 2. Benefits of Contact Center […]

Table of Contents 1. Key Benefits of Live Chat Software 2. Features to Look for […]

Table of Contents 1. What Is Good Customer Service? 2. Why Good Customer Service Matters? […]

Table of Contents 1. Benefits of Using an Email Ticketing System 2. Key Features to […]

Table of Contents 1 . Introduction to Customer Portal 2. Benefits of Implementing a Customer […]

Table of Contents 1 . What is Agent Assist in Customer Service? 2. Key Features […]

Table of Contents 1 . What Is Voice Banking? 2. Benefits of Voicebots in Banking […]

Table of Contents 1 . Why Invest in a Conversational AI Solution? 2. Key Features […]

Table of Contents 1. What Is an AI Copilot? 2. How AI Copilot Works: Key […]

Table of Contents 1 . What is a Conversational AI Voicebot? 2. How Conversational AI […]

Table of Contents 1 . What Is a Voicebot? Why Is It Essential for Customer […]

Table of Contents 1 . The Role of AI in Customer Experience Transformation 2. What […]

Table of Contents 1 . What is an AI Voice Agent? 2 . Key Characteristics […]

Table of Contents 1 . What is a Chatbot? 2. What is a Voice bot? […]

Table of Contents 1 . What Is an Omnichannel Contact Center? 2 . Multichannel vs. […]

Table of Contents 1. What is Conversational AI? 2. Conversational AI vs. Chatbots 3. Advantages […]

Table of Contents 1. What is Knowledge Base Software? 2. Benefits of Knowledge Base 3. […]

Table of Contents 1. What Is an Omnichannel Contact Center? 2. Multichannel vs Omnichannel Contact […]

Table of Contents 1. What is Customer Self-Service? 2. Why Do Many Customers Prefer Self-Service? […]

Table of Contents 1. Top AI Innovations in Customer Service 2. Key Benefits of AI […]

Table of Contents 1. AI Agents in Customer Service and Their Roles 2. Types of […]

Table of Contents 1. Help Desk Software: An Overview 2. Understanding Help Desk and its […]

Table of Contents 1. What is a Ticketing System, and How Does it Work? 2. […]

Table of Contents 1 . A Chatbot for Customer Service: What Is It? 2. Chatbots […]

An iconic episode from Game of Thrones that had viewers at the edge of their […]

Table of Contents 1 . What Is Automated Customer Service? 2. Benefits of Automated Customer […]

Table of Contents 1 . What Is Customer Service Management (CSM)? 2. ​​Why Is Managing […]

Table of Contents 1 . What is Customer Service? 2. What is the Importance of […]

Table of Contents 1 . What Is Customer Self-Service? 2. Benefits Of Providing Customer Self-Service […]

Table of Contents 1 . 5 Reasons to Look for Zendesk Alternatives 2. 13 Best […]

Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]

Table of Contents 1. Understanding Contact Center Automation 2. Benefits Of Contact Center Automation 3. […]

Table of Content 1 . What Is A Customer Experience (CX) Platform? 2. Customer Experience […]

Table of Contents 1 . Comparison of the 17 Best Customer Service Software 2. What […]

Table of Contents 1 . Challenges Energy & Utility Customers Are Facing Today 2. The […]

Table of Contents 1. What is a Voice Bot? 2. What is the Purpose of […]

Table of Contents 1 . Why Businesses Should Consider Using WhatsApp Chatbots 2 . How […]

Table of Contents 1. Self-Serve Solutions vs. IVR Queues 2 .The Benefits of AI-Enhanced Self-Serve […]

At Kapture CX, we take great pride in providing our clients with creative solutions and […]

Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]

There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]

Customer experience is no longer a mere buzzword, it is in fact a critical factor […]

Each time we make a UPI payment, imagining a time without them becomes harder. From […]

Table of Contents 1. Understanding GenAI KB: Your One-Stop Information Hub 2. Supercharging Your KB […]

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]

Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]

The rise of social media has fundamentally changed the customer service landscape. While brands can […]

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]

The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]

Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]

Table of Contents 1 . The current scenario with survey feedback 2 . Why Persona-based […]

Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]

The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]

Picture this: You walk past a sea of coffee shops, each with tempting offers – […]

The boom in the travel industry is evident. The urge to travel, explore places, and […]

A customer’s experience with your organization is a journey characterized by twists and turns, where […]

Every single touchpoint between a business and its customers is an opportunity to deliver a […]

A customer’s journey with your business doesn’t end at buying the ticket. It begins there […]

In today’s hyper-connected world, where every interaction leaves an indelible mark, the axiom that ‘the […]

Travel is one of life’s joys. Being able to get away and just be somewhere […]

“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]