The Perfect CRM Proposal to Woo your Customers [INFOGRAPHIC]

Managing a client load from marketing to sales can be a Herculean task. CRM, however, sweetens the pot with its overwhelming services and the ability to manage everything, all at once. Because a CRM is geared towards managing the sales leads and customer data, you can greatly increase efficiency, enhance performance, revenue and much more. A CRM like Kapture does it all without any hassle. As a marketer once said, “It’s not about the product,…

28

Aug 2017

By BhawnaInfographicsLeave a comment

Customer Relationship Management: What does it mean for Hospitality Sector?

The hospitality industry is encountering growing globalization and competition, particularly the wing of luxury and destination hotels. Successfully building brand loyalty and maintaining long-term relationships with customers is therefore imperative to attract, retain and satisfy customers in the face of amplifying competition in the hospitality. The hospitality industry in general and the hotel industry in particular are highly interactive and engaging – where customer-centricity literally forms the core of business relationships. It is mandatory…

20

Jul 2017

By SudeshCustomer ServiceLeave a comment

CRM and Customer Experience: Improving Customer Relationships with a CRM Software

Gone is the time when customer support was merely about calls being answered or a query cleared. Today, customer experience is building a relationship with the client to grow their trust in your services and expand your business. If there’s a white knight to help an organization reach new levels of customer experience, it is a CRM (Customer Relationship Management) tool. With a CRM software, interactions between the businesses and clients go beyond the “waiting”…

26

May 2017

By SakshiCustomer ServiceLeave a comment

CRM for Customer Loyalty: How to create long-standing customer Relationships?

Today, every business considers winning customer loyalty as its ultimate aim. By achieving a loyal customer base, you could build an audience list who accompanies you on the ever-growing journey of your business. With increased customer loyalty, you can also increase customer retention and create better up-selling and cross-selling opportunities. By this, customer loyalty could be arguably said to have direct financial returns. Considering the two parties, the concerned business always carries the responsibility to…

03

Jun 2016

By Kapture CRMAccount ManagementLeave a comment

Why should you choose Customized Mobile CRM App?

For the search Keyword ‘CRM app‘, Google will return you an astounding 14, 50,000 results. Can this reasonably mean that there are at-least ten thousand CRM developers ready with adequate solution for a needy customer? In truth, businesses find it much harder to find a Customizable Mobile CRM App. Most Mobile CRM come with inadequate features or pre-built model that are frequently clunky or support limited features. Meanwhile, a Mobile CRM needs much greater versatility and utility to deal with…

16

May 2016

By Kapture CRMMobileLeave a comment

How can marketing automation improve your lead Conversion?

Every business knows that acquiring leads is only a part of the equation. Afterwards, the lead needs to be kept warm and converted into a buying customer. Most businesses keep losing around 93% of their initial leads at various stages of their conversion channel. In light of this fact, automation has become the guiding compass towards achieving higher conversion rate. You can find automation strategies in all successful organizations guiding their daily operations. In this…

04

May 2016

By Kapture CRMMarketingLeave a comment

Optimizing your sales pipeline with CRM integration will bring in more customers

The purpose of this data visualization is to understand how efficient your sales and marketing teams are at recognizing potential customers and creating a mutually profitable relationship with them. Not only does it help in examining the current business conditions, but it is also useful for analyzing the market and accurately forecasting the revenue that can be gained in the future. However, you must realize that a sales pipeline is solely a research tool that…

31

Mar 2016

By Kapture CRMSalesLeave a comment

How can CRM play a role in the application of business intelligence?

Business intelligence (BI) is extremely important for an organization to develop business strategies and make well-informed decisions. BI is primarily obtained by analyzing the data obtained from both the industrial as well as the customer activities, giving the business a complete overview of how the surroundings look like currently, and how it may change in the future. With the evolution of technology and social media, businesses are finding it hard to keep up with the…

31

Mar 2016

By Kapture CRMProductivityLeave a comment

How to overcome market saturation in competitive industries?

It is becoming increasingly difficult to enter a competitive market and convert your leads into customers, since there is a unique set of challenges associated with penetrating a market that’s oversaturated. However, anyone looking to enter these markets must realize that they have their own risks and rewards. An over saturated market usually implies a strong demand and is filled to the brim with competitors who are trying to meet it. But, at the same time,…

22

Mar 2016

By Kapture CRMProductivityLeave a comment

How can a CRM be customized to suit your sales team’s needs?

When you are out choosing a CRM tool for your business, there is one thing that you don’t have to ever worry about and that’s options. There is no shortage, whatsoever, of options from which to pick and choose whatever best suits your needs. Even with so many options flooding the market, however, it is still a difficult decision when it comes to choosing the right one. Most modern CRM solutions are capable of being customized…

18

Mar 2016

By Kapture CRMSalesLeave a comment

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