6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Changing customer experiences through digital transformation
‘Eighty-five percent of respondents believe Machine-to-people transformations will positively transform the customer experience.’ ‘More than 95 percent of respondents view accelerating workflows as a...
Calendar: The most Underrated Application
Are you tired of the endless game of catching up? Well, we’ve all been there! Spending our much needed weekends at the office staring...
How The Right Investment Can Fuel Digital Transformation
Your customers are online. Are you online? In the digital era, when everybody is online the question arises if you have a concrete presence...
The Perfect CRM Proposal to Woo your Customers [INFOGRAPHIC]
Managing a client load from marketing to sales can be a Herculean task. CRM, however, sweetens the pot with its overwhelming services and the...
Customer Relationship Management: What Does It Mean For Hospitality Sector?
The hospitality industry is encountering growing globalization and competition, particularly the wing of luxury and destination hotels. Successfully building brand loyalty and maintaining long-term...
CRM and Customer Experience: Improving Customer Relationships With a CRM Software
Gone is the time when customer support was merely about calls being answered or a query cleared. Today, customer experience is building a relationship...
CRM For Customer Loyalty: How To Create Long-Standing Customer Relationships?
Today, every business considers winning customer loyalty as its ultimate aim. By achieving a loyal customer base, you could build an audience list who...
Why should you choose Customized Mobile CRM App?
For the search Keyword ‘CRM app’, Google will return you an astounding 14, 50,000 results. Can this reasonably mean that there are at-least ten...
How Can Marketing Automation Improve Your Lead Conversion
Every business knows that acquiring leads is only a part of the equation. Afterwards, the lead needs to be kept warm and converted into...
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