6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
‘Eighty-five percent of respondents believe Machine-to-people transformations will positively transform the customer experience.’ ‘More than 95 percent of respondents view accelerating workflows as a...
Are you tired of the endless game of catching up? Well, we’ve all been there! Spending our much needed weekends at the office staring...
Your customers are online. Are you online? In the digital era, when everybody is online the question arises if you have a concrete presence...
Managing a client load from marketing to sales can be a Herculean task. CRM, however, sweetens the pot with its overwhelming services and the...
The hospitality industry is encountering growing globalization and competition, particularly the wing of luxury and destination hotels. Successfully building brand loyalty and maintaining long-term...
Gone is the time when customer support was merely about calls being answered or a query cleared. Today, customer experience is building a relationship...
Today, every business considers winning customer loyalty as its ultimate aim. By achieving a loyal customer base, you could build an audience list who...
For the search Keyword ‘CRM app’, Google will return you an astounding 14, 50,000 results. Can this reasonably mean that there are at-least ten...
Every business knows that acquiring leads is only a part of the equation. Afterwards, the lead needs to be kept warm and converted into...
Recent Comments