Exceeding Expectations: Create Customer Delight with Customer Service CRM

Are you familiar with inbound marketing? If yes, then you must know the popular phrase – “attract, convert, close, delight.” All these four phases dictate the ability of the business or brand to go beyond set expectations. If you fail to do that, your voice will be swallowed-up by zillions of similar voices, all scrambling for a little bit of attention. Exceeding expectations through Inbound Marketing In Inbound marketing, you are basically trying to drive…

06

Apr 2017

By Kapture CRMCustomer ServiceLeave a comment

An Issue Tracking System will impact and improve your business. Here’s how?

In the present-day service economy, the customer opinions and online reviews dictate your business success. It can mould or obliterate your prospects ‘first-impression-of-your-business.’ Now consider this. Before a purchase, your customers are likely to do a Google search in your business name or research on an online industry review aggregator platform. Having to deliver a positive impression at this stage could be the single-most important part of your conversion funnel. This can only mean one…

28

Dec 2016

By Kapture CRMOthersLeave a comment

How a CRM-based customer engagement strategy can deliver higher revenue?

Engaged Customers generate higher revenues. It’s true! The success dynamics in modern business come down to this simple and obvious observation. But it also seems to be an abstract and unclear objective. This leads to a number of further questions. Should I invest heavily on social media marketing? How should I send periodic reminders and messages? Do I need to make changes and changes to my customer service? In the end, you simply finish the…

23

Aug 2016

By Kapture CRMCustomer Data ManagementLeave a comment

Customer Contact v/s Customer Account Management

The term customer contacts have faded with the business generation of the past. It involved carrying around a briefcase of business cards or having your phone book fully scribbled. Today it has evolved into a much more engaging and planned process, allowing multiple points of contact. In this article, we examine how managing customer account is comparable to customer contact. Having to build Long Term Relationships Today a business is not just a matter of…

20

Apr 2016

By Kapture CRMCustomer Data ManagementLeave a comment

How can customer experience and satisfaction by enriched through CRM systems?

In the past decade or so, industries are starting to realize that they are no longer situated at the center of the economy, but rather need to revolve and work around their customers to ensure that they remain loyal to them and keep on providing more business. With rapid advancements in technological networks taking place in the same period, customers are no longer limited to simply trusting salespersons on their word for providing good quality…

23

Mar 2016

By Kapture CRMAccount ManagementLeave a comment

Customer Building Management: How CRM Rules Bend New Commitments?

Integrating a CRM software in your business can change your business prospective. New challenges and creative ideas are included in a business by an entrepreneur. A business needs to have more customers and provide a number of services. The customers can live without the business, but the same isn’t true the other way round;the customers are like oxygen for the business. Maintaining a good relationship with the customers can help a business on a long-term…

29

Feb 2016

By Kapture CRMAccount ManagementLeave a comment

Think you know your Customer? : Kapture 360 degree Client overview gives other ideas.

Think you know your Customer? : Kapture 360 degree Client overview gives other ideas. Customers are important part of any business. There can never be too much emphasis on its customers. Customers are the foundation of any business’ success. Whatever your product is, however good it is, it wouldn’t matter if you are not targeting the correct customer base. One needs to understand that the customers’ needs are at the center of every successful business. It is very important…

02

Feb 2016

By Kapture CRMAccount ManagementLeave a comment

5 Ways a CRM software can improve your Customer Relations

With an ever-decreasing loyalty and ever-increasing competition, businesses need to constantly find their best moves while interacting with their prized possession – customers. When strong customer relations could turn a new leaf for you, a weak customer portfolio could create havoc in social media circles. As a counter move, if a business decides to boost customer-satisfaction with micro-management, it leads to a low client-turnover and higher wait time. On the other hand, lack of enough…

15

Sep 2015

By Kapture CRMAccount ManagementLeave a comment

Customer Management Software

Exceeding Expectations: Create Customer Delight with Customer Service CRM

An Issue Tracking System will impact and improve your business. Here’s how?

How a CRM-based customer engagement strategy can deliver higher revenue?

Customer Contact v/s Customer Account Management

How can customer experience and satisfaction by enriched through CRM systems?

Customer Building Management: How CRM Rules Bend New Commitments?

Think you know your Customer? : Kapture 360 degree Client overview gives other ideas.

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