How can customer data cause a pain in your business’s neck? And how can we help you relieve it?

Let’s start with the basics of customer data. What exactly is customer data? It is the information of the people who interact or want get involved in your business. And it is really important to have their information with you at all times? Yes, it is. This information is what will help you capture leads, form your database and build a relationship with them. They will purchase your services from you and.. well, make you…

25

May 2017

By AsmitaCustomer Data ManagementLeave a comment

Exceeding Expectations: Create Customer Delight with Customer Service CRM

Are you familiar with inbound marketing? If yes, then you must know the popular phrase – “attract, convert, close, delight.” All these four phases dictate the ability of the business or brand to go beyond set expectations. If you fail to do that, your voice will be swallowed-up by zillions of similar voices, all scrambling for a little bit of attention. Exceeding expectations through Inbound Marketing In Inbound marketing, you are basically trying to drive…

06

Apr 2017

By Kapture CRMCustomer ServiceLeave a comment

Better customer service software for easy contact management

Anyone who runs a company has to manage a pile of contacts. These are not only the contacts of team members and business associates, but also the contacts of clients, vendors and sub-contractors. Among them the most difficult thing is to manage the customer contact details. Suppose you are a customer service executive. One day at office, a client calls and asks you to find out the status of his complaint. He gives you the…

31

Jan 2017

By Kapture CRMLead ManagementLeave a comment

How to Use CRM User Data to elevate your Customer Experience

In the beginning, there was nothing. But then the customers appeared on the horizon and started hollering. But the distance was too great to understand what they actually said and wanted. All the poetic intentions aside, most businesses struggle to get to the bottom of their actual customer requirements. Here, the data can act as a definitive means of understanding customer requirements. By selecting your customer data, you can make sure that the audience information…

11

Aug 2016

By Kapture CRMCustomer Data ManagementLeave a comment

Power of data: How Capturing Data elevates your daily decision making process?

When you are taking daily business decisions, the most obvious decisions may not certainly be the best decisions. It could hide desirable benefits as they may not be easily visible. In some circumstances, the draw-backs of the obviously beneficial decisions could be hidden. In this scenario, an ability to capture business data and guided decisions can make sudden improvements. Especially as recent studies have shown that data-reliant companies last longer and are more successful in…

18

Apr 2016

By Kapture CRMCustomer Data ManagementLeave a comment

LET'S HAVE A CONVERSATION