Customer complaint management system: start measuring your customer happiness

Customer complaint management system: start measuring your customer happiness

Even the most conscientious businesses will occasionally find themselves on the wrong side of the customer opinion. Some businesses will decide to clamp-up on these situations. In some cases, they may try to over-compensate the complaining customers or decide to completely overlook them. We don’t want to appear preachy; but both of these are high cost methods to manage your customer complaints. A customer complaint management system enables you turn the heel and convert your…

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