Hack and Reinvent your Service Culture to create a Successful Business

Hack and Reinvent your Service Culture to create a Successful Business

Let us simply state a fact – satisfaction is the goal, consistency is the mean. According to research firm McKinsey & Company, delivering consistently high customer service is the focal point of modern customer satisfaction. Unless you could be consistent, you will just end-up making sporadic efforts to strike a chord with the customers. In this sense, it becomes greatly more important to understand and tackle the customer culture paradox. Do I invest more time…

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