Millennials and Customer Service – How to win over the latest generation of customers with the help of your CRM

Millennials and Customer Service – How to win over the latest generation of customers with the help of your CRM

“The Revolution will be tweeted, liked and shared” Online reviews, peer feedback and word of mouth publicity are major factors in driving businesses in today’s world. A few scathing reviews on Yelp, Foursquare or even Facebook can garner negative publicity. A handful of unsatisfied customers can tweet your business to its undoing. Fast action and quick responses to customer complaints and feedback are essential to push your brand forward in this age of instant gratification….

Why Kapture’s Real Time is your White Knight?

Why Kapture’s Real Time is your White Knight?

Sales reps can easily be touted as your businesses’ superheroes as only they can keep any Pandora’sbox from showing itself. But, there’s only so much they can do. They are humans after all, aren’t they? Thus, the key here is to keep things interesting, to turn a potential prospect into a loyal customer.Comfort and customers go hand in hand. Treat your customers, right; and they will see you till the end. Just like the first…

Customer Service with CRM: How to compound your Customer Satisfaction level to Stratosphere?

Customer Service with CRM: How to compound your Customer Satisfaction level to Stratosphere?

  In his killer Book ‘the Compound Effect’, Darren Hardy explained how making a series of small changes and   sticking to them can significantly alter your personal fortunes. If you think of it, the same principle applies to multiple arenas of business. And most importantly, it can catapult your customer satisfaction and online profile to its highest levels. Almost all businesses are looking to find a single monumental shortcut to improve their customer satisfaction levels….

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