Today, CRM platform has become the centerpiece of modern business evolution. In-order to achieve its maximum impact, a CRM platform should be implemented across business verticals. This could turn it into a high investment decision. For the same reason, it gets both appraised and ridiculed for the involved high costs. In this situation, CRM implementation and ROI become a delicate issue that demands answers within short runs. In most organizations, this period of hiatus may…