Five Significant Customer Touch points covered by a CRM Software

Until a few years back, all customer conversations were managed through single or dual touch points or interfaces – telephone and Internet. Here, you were easily able to collect and manage all customer interactions and conversations. In this platform, you were able to collect and streamline client conversations to a single platform. This made it easier for businesses to outsource their service operations. This also led to a resultant quality drop, as you were suddenly…