Considering the 360-degree paradigm shift of ways in which businesses function today, there is a need to relook closely at how customers behave in a competitive and technologically friendly market. Let’s find out what is it that improves customer-loyalty and helps you retain them for a long long time. Customers prefer companies who are approachable You could be involved in the biggest of goof-ups that has pissed your customer to no end, but you can…