CLOUD COMPUTING AND CUSTOMER RELATIONSHIP MANAGEMENT

Of late, one particular term which has found its way into the lexicon of IT services and CRM is “cloud computing” or “cloud CRM”. Cloud computing is a new IT model wherein both the hardware and software services are provided on demand to customers through the network independently of the terminal device and location. In the current business environment, companies are investing heavily in hiring cloud computing providers rather than in enhancing their IT infrastructure….

11

Sep 2017

By Archit AprameyanCloudLeave a comment

ARTIFICIAL INTELLIGENCE: THE NEXT WAVE IN CRM

We are living in a world increasingly interconnected through technology, where everyone and everything seems to be connected to each other. The emergence of Internet of Things (IoT) has enabled virtually any inanimate device/ object capable to communicating with one another by sending and receiving data. In the midst of all this, we are besieged by an endless onslaught of information. Artificial Intelligence (AI) is the latest jargon to join the bandwagon of technological innovations,…

23

Aug 2017

By Archit AprameyanCloudLeave a comment

Seven Cloud-based CRM benefits for Boosting your Business Proficiency

Businesses need to continually create and explore new opportunities. But for realizing this goal, you need to combine agility and efficiency in managing your business processes. In other words, you need to have a unified way of managing your business opportunities. Cloud-based CRM provides a way for combining, streamlining and managing multiple business opportunities. This allows you to manage and organize your business opportunities around a common computing platform. Hasten your Decision Making Process Most…

25

Jun 2016

By Kapture CRMCloudLeave a comment

Top CRM Trends in 2016

In a technology-driven marketplace, you need to keep a pulse on Industry trends and tastes. In a fast evolving industry such as CRM, it could easily get hard to keep track of the continued change and evolution. In this article, we are collecting and presenting the top trends currently swaying the CRM industry. Needs to be Customized for Businesses Your CRM software should be customized to your exact business requirements. With customizations that are based…

25

Apr 2016

By Kapture CRMCloudLeave a comment

Seven important Cloud Facts that could set your business Racing?

There are many reasons in the modern times as to why businesses might be leaning towards the latest cloud-computing technology. The trend does seem to be very viable and beneficial and why won’t it be? Cloud computing allows your business to set up a virtual office of sorts and provides you with the flexibility of working on every aspect and every department of your office, in a more organized, effective and well-set manner; a digital…

12

Feb 2016

By Kapture CRMCloudLeave a comment

CRM Tips: Five initial things to accelerate your sales processing?

Sales acceleration isn’t just a result now a days, it’s become the new buzz word for CRM using businesses and companies! Often the features and various tips of driving sales acceleration to one’s business get converged with the CRM tips and this overlap is causing businesses to oversee this amazing new concept. Simply put a set of tools that is responsible for driving, pushing and promoting the sales cycle, in any given business, is what…

09

Feb 2016

By Kapture CRMSalesLeave a comment

Six Significant Cloud CRM Features to sharpen your business-edge?

Every age has own technical innovation. At some ancient time, it was plain stone tablet, then it transformed to pen and paper, later progressing to ledger and accounting. Today it has become cloud computing, gridded with its live business applications. In introspective, term ‘cloud computing’ simply means data being split among various virtual servers to increase data security and speed. But it has due applications at CRM technology oversee these benefits and much more… But…

28

Jan 2016

By Kapture CRMCloudLeave a comment

Customer service is not expensive. Losing customers is.

Some investments in life can prove to be a blessing. On the other hand, some crucial investments that you ignore or don’t value can be a disaster. That’s the case with customer service. You just can’t go wrong with this one if you are dreaming to go big! Let’s find out why: Acquiring customers is costlier than retaining them A lot of time and effort goes into convincing a new customer to buy your product…

28

Dec 2015

By Kapture CRMCustomer ServiceLeave a comment

5 Ways a CRM software can improve your Customer Relations

With an ever-decreasing loyalty and ever-increasing competition, businesses need to constantly find their best moves while interacting with their prized possession – customers. When strong customer relations could turn a new leaf for you, a weak customer portfolio could create havoc in social media circles. As a counter move, if a business decides to boost customer-satisfaction with micro-management, it leads to a low client-turnover and higher wait time. On the other hand, lack of enough…

15

Sep 2015

By Kapture CRMAccount ManagementLeave a comment

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