6 KPIs to Improve Call Center Productivity
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity....
Businesses in pharma industries largely have multiple clientele to serve. This includes both sales and customer support operations. A customer relationship management (CRM) platform...
The buzzing word CRM (Customer Relationship Management) is booming the business world and almost everyone is aware of the significance of it. Yet only...
CRM today has become the next big thing and doing great for many industries as different sectors seem to lean towards using CRM. With...
We are living in a world increasingly interconnected through technology, where everyone and everything seems to be connected to each other. The emergence of...
Businesses need to continually create and explore new opportunities. But for realizing this goal, you need to combine agility and efficiency in managing your...
In a technology-driven marketplace, you need to keep a pulse on Industry trends and tastes. In a fast evolving industry such as CRM, it...
There are many reasons in the modern times as to why businesses might be leaning towards the latest cloud-computing technology. The trend does seem...
Sales acceleration isn’t just a result now a days, it’s become the new buzz word for CRM using businesses and companies! Often the features...
Every age has own technical innovation. At some ancient time, it was plain stone tablet, then it transformed to pen and paper, later progressing...
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