CRM for Customer Loyalty: How to create long-standing customer Relationships?

Today, every business considers winning customer loyalty as its ultimate aim. By achieving a loyal customer base, you could build an audience list who accompanies you on the ever-growing journey of your business. With increased customer loyalty, you can also increase customer retention and create better up-selling and cross-selling opportunities. By this, customer loyalty could be arguably said to have direct financial returns. Considering the two parties, the concerned business always carries the responsibility to…

03

Jun 2016

By Kapture CRMAccount ManagementLeave a comment

How do these Customer Engagement rules define your Client Relationships?

In today’s world, where consumers are being offered the exact same product or a service by a plethora of companies, it becomes imperative to not only proactively improve your product, but also give your customers a reason to stay loyal towards you. With dwindling customer attention spans, companies now need to focus their resources on engaging their clients in a meaningful way. Instead of aiming to bring in more clients, you should strategize to create…

26

Feb 2016

By Kapture CRMAccount ManagementLeave a comment

7 ways CRM helps you fast track your decision making processes

Ever since the norms of business have changed and decided to focus on customer relationship building instead of just providing services, CRM has become the key to effective functioning and performance of businesses, worldwide! Various different technologies come and go, but certain standard features like leads, accounts, pipeline for sales, marketing and other such operations are always going to be crucial to any business. CRM isn’t just a onetime thing- it’s a process with constant…

10

Feb 2016

By Kapture CRMProductivityLeave a comment

End of Customer Service: Start of Customer Relationship Building Era

End of Customer Service: Start of Customer Relationship Building Era Companies have long emphasized the basic touch points and the innumerable critical moments when customers attempt at interacting with the organization and their offerings during purchase and after. However, the narrow focus on maximizing satisfaction at those moments can create a distorted picture and divert attention from the bigger—and more important—picture: the end-to-end journey of a customer. Customer Service – The earlier concept Customer Service…

05

Feb 2016

By Kapture CRMAccount ManagementLeave a comment

Client Relationship Management

CRM for Customer Loyalty: How to create long-standing customer Relationships?

How do these Customer Engagement rules define your Client Relationships?

7 ways CRM helps you fast track your decision making processes

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