How a Call Center Software API determines Service Quality and Productivity?

How a Call Center Software API determines Service Quality and Productivity?

Today, a business-client relationship is far removed from a one-time transaction. Present day customers demand pre and after-sales customer service, which are almost considered a given. With the aim of realizing long-term customer engagement, all businesses are trying to reach that point the easiest way possible. The Call Center Software API integration covers multiple customer service touch points under a single umbrella. Here, we help you understand about utilizing call center API to improve service quality…

Chat, email and phone: three ways your customers should be allowed to reach you

Chat, email and phone: three ways your customers should be allowed to reach you

Over the decades communication channels and mediums have seen a mighty transformation. From sending across your message via pigeons to saying “hello” to someone on the other side of the world via chats, technology has ruled the ways in which people stay connected. Similarly businesses today can’t just sit at the fence and function the way they used to, a few years back. They need to be more dynamic, here’s why: Need for Brands to…

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