BigBasket.com + Kapture CRM = Sheer Awesomeness!

BigBasket.com + Kapture CRM = Sheer Awesomeness!

There is a new love story brewing in town. India’s largest online grocery retailer, BigBasket has always been super obsessed with exemplary customer service. In spite of having a world class support team and an awesome delivery infrastructure, customer service continued to remain a challenge, thanks in part to their customers’ top grade expectations and that too, from the leader in the market! BigBasket’s customer service team relentlessly answers queries across email, phone, social media,…

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