How to Manage a Customer Service Team Better
Providing excellent customer service is key to building a strong, loyal customer base and maintaining a positive brand reputation. To achieve this, it’s essential...
The Art of Personalization in Customer Service
When it comes to customer service, today’s customers have high expectations. They want immediate resolution of their queries, getting support on their preferred communication...
Growing Use of a CRM Solution in Increasing Customer Loyalty and Retention
Customer loyalty is one of the key factors that help enterprises maximize their revenue in the long haul. Your current clients are the most...
Biggest Challenges in Delivering Top Class Customer Service
The quality of customer service is the foremost cause of concern for most brands. When 55% of consumers say easy access to support and...
