Customer Service Automation: Simplified and Explained

Customer Service Automation: Simplified and Explained

If you have heard about customer service automation, you might think of them as a buzzword used by businesses trying to make themselves look ultra-sophisticated. But the truth can’t be more different. Small and large businesses alike are adapting customer service automation into their different support activities. This allows businesses to cut-back on the lead response time, improve customer interactions and generally acquire a more satisfied customer-base. Now, let’s think about what necessitates customer support…

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