How a Call Center Software API determines Service Quality and Productivity?

How a Call Center Software API determines Service Quality and Productivity?

Today, a business-client relationship is far removed from a one-time transaction. Present day customers demand pre and after-sales customer service, which are almost considered a given. With the aim of realizing long-term customer engagement, all businesses are trying to reach that point the easiest way possible. The Call Center Software API integration covers multiple customer service touch points under a single umbrella. Here, we help you understand about utilizing call center API to improve service quality…

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