Recent Posts

Customer loyalty and retention

Growing Use of a CRM Solution in Increasing Customer Loyalty and Retention

Customer loyalty is one of the key factors that help enterprises maximize their revenue in the long haul. Your current clients are the most crucial supply of your revenue, mainly ...
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How to turn negative feedback into a positive experience

Despite putting tremendous effort and time into products and services, enterprises are often met with negative feedback. When customers criticize your product on an open forum like social media, it's ...
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6 KPIs to Improve Call Center Productivity

The quickest way for call centre managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity. There are a few KPIs you ...
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Leverage customer input for an efficient product development strategy

Leverage customer input for an efficient product development strategy

Companies across several industries have been increasingly teaming up with their customers to accelerate their research and development (R&D) process. Integrating customer knowledge and input is an efficient way of ...
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