Recent Posts

6 KPIs to improve call center productivity

The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity. There are a few KPIs you ...
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Leverage customer input for an efficient product development strategy

Leverage customer input for an efficient product development strategy

Companies across several industries have been increasingly teaming up with their customers to accelerate their research and development (R&D) process. Integrating customer knowledge and input is an efficient way of ...
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Redefining Customer Support with AI driven Chat Automation

Redefining Customer Support with AI driven Chat Automation

Kapture CRM introduces a new element to its chat module. The live chat Software  feature has now been equipped with a machine learning driven automation that allows it to make ...
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Pharmaceutical Business with Kapture CRM

Scale your pharmaceutical business with Kapture CRM

Businesses in pharma industries largely have multiple clientele to serve. This includes both sales and customer support operations. A customer relationship management (CRM) platform helps these pharma companies by streamlining ...
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