Recent Posts

Back to the Office? Here Are 5 Tools That Can Help You Manage Work From the Office Without Hampering the Productivity

Times are unusual in today’s world and due to this, it is very difficult for businesses across the globe to fixate on a standing ground business intelligence strategy. Though the ...
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Cloud Computing in Customer Support – Everything You Need To Know

The gallop of technology has been nothing but extremely beneficial for enterprises across the globe in boosting their productivity and ensuring a smooth workflow. Cloud computing is not merely a ...
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Harness the Benefits of Content Intelligence To Enhance Customer Experience

 With every passing year, the need to develop a more personalized and customized approach for each stage of the customer’s journey is becoming crucial for customer-centric enterprises. To meet up ...
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The Role of Emotional Intelligence in Enhancing Customer Experience

Digital transformation has brought with it new technologies, features, and tools to meet up with the increasing customer demands. But today, customers aren’t merely affected by traditional and rational factors ...
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Improving CX by Harnessing Customer Interactions on Social Media Platforms

Social media channels have become an inevitable part of our daily lives and they have played a major role in boosting businesses with efficient customer service. With the emergence of ...
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