The quickest way for call center managers to inject their C.S.A.T ratings with positive reinforcement is by keeping a close watch on agent productivity. There are a few KPIs you ...
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A study recently found that 50% of customers decided to switch brands because the latter offered them superior customer service. With the pandemic raging across the world – companies cannot ...
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Companies across several industries have been increasingly teaming up with their customers to accelerate their research and development (R&D) process. Integrating customer knowledge and input is an efficient way of ...
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Kapture CRM introduces a new element to its chat module. The live chat Software  feature has now been equipped with a machine learning driven automation that allows it to make ...
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Businesses in pharma industries largely have multiple clientele to serve. This includes both sales and customer support operations. A customer relationship management (CRM) platform helps these pharma companies by streamlining ...
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