Recent Posts

The Importance of Customer Care in Customer Support

The Importance of Customer Care in Customer Support

Usually customer support is one of the most crucial departments in an organization and its responsibility is to offer assistance to new or existing customers.  Customer care is one step ...
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enhanced CX customer experience

Enhanced EX = Improved CX

Improving Employee Experiences to Create Delightful Customer Experiences Customer expectations and the way the resolutions are offered have evolved over the years. Today, employees expect the same value and experiences ...
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Kapture-integration-with-shopify

Kapture integration with Shopify

What is shopify?  Shopify is the E-commerce platform that you can use to build your store both online and offline. Bloggers use WordPress like wise Stores owners use Shopify. It ...
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Feature Update: Kapture Introduces New UI

A closer look at Kapture’s new UI and what you can expect from it.  If you are a Kapture CRM user, then you’ll feel more accustomed to our new user ...
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Making customer support better

How to Make Customer Support Better

Building delightful customer relationships is something that may sound very easy and simple, but is actually more complex. Most of the CRMs out there may promise you the world, and ...
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