Recent Posts

The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth

Customers are the key factor for any customer-centric enterprise to stay relevant in this competitive and evolving market. Acquiring a new customer can generally be a long and tedious process ...
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The Importance of API Integrations in the Travel Sector

Customers looking to make travel bookings prefer ‘all-in-one-place’ platforms for their bookings rather than switching their apps for different requirements. In a bid to make travel experiences easier for the ...
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Customer Support Automation: The Future of Customer Service

Gone are the days when customers would have to wait for long on calls while support agents manually looked up the information needed to resolve their queries. With the advent ...
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Rise of the E-Commerce Industry Amid the Ongoing Times of Crisis

The widespread outbreak of the pandemic affected almost all sectors across the globe in a very short period of time. While some industries such as travel and tourism took a ...
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Leveraging Big Data to Enhance the Quality of Customer Service

 It’s no secret that better customer service helps in increasing customer satisfaction and retention rates drastically. But what’s the key aspect involved in enhancing customer support? The answer is simple: ...
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