Recent Posts

Customer Service expectations from different generations

Customer Service Expectations from Different Generations

Remember the days where customer support meant mere phone calls, messages, or long emails? Being in this 21st century amidst all intelligent technologies, it is difficult to fathom a world ...
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Delighting Different Customers From a Unified Platform

Delighting Different Customers From a Unified Platform

No matter how advanced businesses are today, the key to success is always providing delightful customer experiences. Great customer experiences are not built in a single day. It needs time, ...
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Offer delightful CX with uncompromised dat privacy through Kapture CRM

Offer Delightful Customer Experiences With Uncompromised Data Privacy Through Kapture CRM

In this digitally connected world, data is the new currency that helps enterprises understand their customers and help them better. While technology has made data management much easier, it has ...
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Role of contextual support in enhancing CX

Role Of Contextual Support In Enhancing CX

Most enterprises are aware of how important enhancing customer experience is to maximize their revenue and customer retention rates. In a bid to do this, enterprises are fast implementing various ...
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Guide to Field Service Management

The Ultimate Guide To Field Service Management

There are around 20 million field service technicians worldwide and among them, only 48% of field service companies take advantage of any software, and 45% of technicians say that their ...
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